Privacy Policy
Your privacy is important to us. This policy explains how casinos.guru collects, uses, stores, and protects your personal information. We are committed to complying with the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) for EU/UK users.
1. Information We Collect
Information You Provide
When you create an account, we collect your email address and display name. When you submit a complaint, we collect details about your casino dispute including the casino name, disputed amount, and description of the issue. When you post on our forum, we collect the content of your posts. When you contact us, we collect your name, email, and message content.
Information Collected Automatically
We automatically collect: IP address (anonymised after 30 days), browser type and version, device type (desktop/mobile), pages visited and time spent, referral source, and general geographic location (country/region level only). This data is collected through cookies and similar technologies as described in our Cookie Policy.
2. How We Use Your Information
We use your information for the following purposes:
- Account management: To create and manage your account, authenticate your identity, and provide personalised features.
- Complaint mediation: To process your casino complaints, communicate with casinos on your behalf, and publish anonymised complaint outcomes.
- Community features: To display your forum posts, reviews, and community contributions.
- Analytics: To understand how visitors use our site, identify popular content, and improve user experience. Analytics data is aggregated and does not identify individual users.
- Communication: To send you account-related notifications, complaint updates, and (with your consent) our newsletter.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
We never sell your personal data to third parties. We do not share your personal information with casino operators unless you explicitly authorise it as part of a complaint mediation process.
3. Data Sharing
We may share your data with:
- Casino operators: Only during complaint mediation, and only the information necessary to resolve your dispute (never your login credentials or financial details).
- Service providers: Trusted third parties who help us operate our website (hosting, analytics, email delivery). These providers are contractually bound to protect your data.
- Legal authorities: If required by law, court order, or to protect the rights, property, or safety of casinos.guru, our users, or the public.
4. Data Retention
Account data is retained as long as your account is active. If you delete your account, personal data is removed within 30 days (some anonymised data may be retained for analytics). Complaint data is retained for 5 years to maintain our Safety Index integrity. Forum posts remain published unless you request deletion. Analytics data is retained in aggregated, anonymised form indefinitely.
5. Cookies
We use cookies for essential site functionality, analytics, and preference management. For full details, please see our Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent tool.
6. Third-Party Links
Our site contains links to external casino websites, game providers, and support organisations. We are not responsible for the privacy practices of these third-party sites. When you click an affiliate link to a casino, you leave our site and become subject to that casino's privacy policy. We recommend reviewing their privacy practices before providing personal information.
7. Data Security
We implement industry-standard security measures to protect your data, including 256-bit SSL encryption for all data transmission, encrypted password storage (bcrypt hashing), regular security audits, access controls limiting employee data access, and secure cloud hosting with automated backups. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under POPIA (South Africa) and GDPR (EU/UK), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Request your data in a machine-readable format.
- Objection: Object to processing of your data for certain purposes.
- Withdraw consent: Withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, contact us. We will respond within 30 days.
9. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a person under 18, we will delete it immediately.
10. Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated through a notice on our website and/or by email to registered users. The "last updated" date at the bottom of this page indicates when the policy was most recently revised.
11. Contact Information
For privacy-related enquiries, data access requests, or concerns about how we handle your information:
- Email: privacy@casinos.guru
- Contact form: casinos.guru/contact
Last updated: March 2026