Question 1

How long does it take to get a response?

Accepted Answer

We aim to respond to all enquiries within 24-48 hours during business days. Complaint-related enquiries are prioritised and typically receive a response within 24 hours. General enquiries and partnership requests may take up to 48 hours.

Question 2

Can I submit a casino complaint through this form?

Accepted Answer

While you can mention a casino issue here, we recommend using our dedicated complaint submission form at /complaints/submit for faster processing. The complaint form is specifically designed to capture the information our mediation team needs.

Question 3

Do you offer advertising or partnership opportunities?

Accepted Answer

Yes, we work with casino operators, game providers, and industry service companies on various partnership models. Select 'Partnership / Business' as your enquiry type and our commercial team will be in touch.

Question 4

I found an error in one of your reviews. How do I report it?

Accepted Answer

Thank you for helping us maintain accuracy! Select 'Content Correction' as your enquiry type and provide the URL of the page with the error plus details of what needs correcting. We investigate all reports and publish corrections promptly.

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