Submit a Casino Complaint

Having a dispute with an online casino? Our mediation team will review your case and work with the casino to find a fair resolution — completely free of charge. We've successfully resolved 78% of all complaints submitted.

Submit Details

Fill in the form below

48h Review

We assess your case

Mediation

We contact the casino

Resolution

Fair outcome reached

Before submitting: Make sure you've already contacted the casino's customer support and given them a reasonable time to respond (at least 48 hours). Include copies of your communication with the casino — this significantly strengthens your case and speeds up our review process.

Tips for a Successful Complaint

Include screenshots of all relevant communication with the casino's support team

Provide transaction IDs, deposit receipts, and bank statements as evidence

Be specific about dates, times, and amounts — vague complaints are harder to resolve

State clearly what outcome you're seeking (refund, account reinstatement, etc.)

If it's a bonus dispute, screenshot the exact bonus terms you agreed to

Keep your tone factual and professional — emotional complaints take longer to process

Casino Name *

Complaint Category *

Disputed Amount

Currency

Subject *

Detailed Description *

Steps Already Taken

Evidence & Screenshots

Upload screenshots of chat transcripts, email exchanges, transaction receipts, and bonus terms. Accepted formats: JPG, PNG, PDF (max 10MB each).

I confirm the information provided is accurate and truthful. I understand that submitting false or misleading information may result in my complaint being rejected. I consent to this complaint being published (with personal details removed) to help other players and contribute to the casino's Safety Index rating.

You must be logged in to submit a complaint. Don't have an account? Sign up free — it takes 30 seconds.

What Happens After You Submit?

Within 48 hours, a member of our mediation team will review your complaint. If we need additional information, we'll contact you via your registered email. Once we have everything we need, we'll reach out to the casino directly — presenting your case and requesting a formal response.

Most casinos respond within 5-7 business days. We'll keep you updated on progress throughout the process. If the casino fails to respond or refuses to engage in good faith, this is documented and negatively impacts their Safety Index score — creating a strong incentive for casinos to cooperate.

All complaint outcomes are published on our site (with your personal details anonymised) to help other players make informed decisions. Resolved complaints contribute to our understanding of which casinos treat players fairly, and which ones to avoid.